Thank you for contacting Westtek. We are more than happy to facilitate your needs. In order to expedite this process we are requesting specific information regarding your device and which Westtek product you are using. Please fill out the information fields below and submit your request. While we review your submittal, please go to the FAQ page within the Support Section. You may find the answer you are searching for in a more time efficient manner. We will process your request and aim to respond within 1 business day. However, we appreciate your patience while our team thoroughly considers this issue.